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Contact & Minecraft server support Get help with your Minecraft server.
Questions about your server, your order or your bill are best sent to your Minecraft hosting provider. For questions about a price, a recommendation or the server finder, you can contact us.
Who can help with your Minecraft server?
Help with an order, a bill or an existing Minecraft server
Your hosting provider can look into your account and help you directly. Choose the host you ordered from.
Astroworld Hostinghosting.astroworldmc.comSign in and open a case on the support page. The support bot is available around the clock.Get support from Astroworld Hosting
Lodehostminecrafthosting.ccOpen a ticket from your panel, or send a message through the contact form.Get support from Lodehost
Cheapest Minecraft Hostingcheapestminecrafthosting.comOpen a support ticket, send an email or use the live chat during office hours.Get support from Cheapest Minecraft Hosting
Support hours: every day, 07:45–23:00 Amsterdam time.Cheapest Minecraft Hosting starts at 07:00. Messages sent outside these hours are answered as soon as support opens again.
Find answers about Minecraft hosting
Many questions are already answered on this site, in our Minecraft hosting guides, the comparison of the three hosts and the server finder itself.
Minecraft server support FAQ Questions about support and contact
How do I contact Minecraft server support?
Contact the host you ordered your server from. At Astroworld Hosting, sign in and open a case on the support page. At Lodehost, open a ticket from your panel. At Cheapest Minecraft Hosting, you can open a support ticket, send an email or use the live chat during office hours. If you contact support from your account, they can see your server right away, so you do not have to explain which server it is.
When is Minecraft server support available?
Support is available every day of the week. Astroworld Hosting and Lodehost answer from 07:45 to 23:00 Amsterdam time, and Cheapest Minecraft Hosting from 07:00 to 23:00, including weekends and holidays. Messages sent at night are answered when support opens again, and the Astroworld Hosting support bot is available around the clock.
Can this site help with my server or my order?
Not directly. This site has no customer accounts and no access to your server or your invoices. Your host's support team does, so contacting them is the fastest way to get your Minecraft server running again.
How do I report a wrong price or recommendation?
Send an email to [email protected] with the address of the page. If your question is about a recommendation from the server finder, include the link to your result as well. The link contains your answers, so we can see exactly what you saw and check it against the host's order page.
My Minecraft server is lagging. Who should I contact?
Your host's support team first, because they can see how busy your server is. If it keeps running out of memory, the plan may be too small for the players, plugins or mods you run. The Minecraft server RAM calculator shows how much RAM you need, and the server finder shows which plan fits.
How do I cancel my server or ask about a refund?
Ask the host you ordered from. Your order, your invoices and your payments are all with that host, because this site never takes payments, so only their support team can cancel a server or look into a refund.
Does ordering through this site change my support?
No. You order and pay on the host's own website at the normal price, so you get the same Minecraft server support as every other customer of that host.